Refund policy
At Lakay Atelier, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Returns
- Returns are accepted within 14 days of delivery.
- Items must be unworn, unwashed, unused, and in their original condition with all tags attached.
- Items showing signs of wear, washing, stains, or damage cannot be returned.
Exchanges
Need a different size? We gladly offer exchanges for the same item, subject to availability.
Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items
- Gift cards
- Customized or personalized products
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with your order number and photos. We’ll make it right as quickly as possible.
Refunds
Once your return is received and inspected, you’ll receive an email confirming your refund status. Approved refunds will be issued to your original payment method within 5–10 business days, depending on your financial institution.
Contact Us
If you have any questions about your order or a return, please contact us at:
Email: Lakayatelier@gmail.com
Thank you for supporting Lakay Atelier. We appreciate your business and are honored to be part of your journey.