Refund policy
Returns
We want you to love your Lakay Atelier purchase. Where applicable law does not provide a longer return right, return requests must be submitted within 14 days of delivery.
Items must be unworn, unwashed, unused, and in their original condition with all tags attached. Items showing signs of wear, washing, stains, or damage after delivery are not eligible for return.
To request a return, contact lakayatelier@gmail.com with your order number and the item you would like to return. Please wait for return instructions before shipping an item back.
Exchanges
Need a different size? We offer exchanges for the same item, subject to availability. If the requested size is unavailable, we’ll explain the available options.
Non-Returnable Items
The following items aren’t eligible for return unless required by applicable law:
- Sale or clearance items
- Gift cards
- Customized or personalized products
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with the order. Original shipping charges are non-refundable unless required by applicable law.
Damaged or Incorrect Orders
For customers outside the European Union, please contact us within 48 hours of delivery with your order number and clear photos of the damage or incorrect item. We’ll work to resolve the issue as quickly as possible.
Refunds
Once your return is received and inspected, we’ll email you with the refund status. Approved refunds are issued to the original payment method within 5–10 business days, depending on your financial institution.
EU Customers: Right of Withdrawal
If you’re located in the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving your order without giving a reason. To exercise this right, contact lakayatelier@gmail.com within 14 days of delivery. You then have an additional 14 days to send the item back.
Items must be returned in accordance with applicable EU consumer law. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
We’ll process the refund within the period required by applicable law. We may wait to issue the refund until the returned item is received or you provide proof that it has been shipped, whichever occurs first.
This right may not apply to personalized or customized goods made to your specifications, or other statutory exceptions. Mandatory consumer rights for defective or incorrect goods continue to apply.
Contact Us
For questions about an order or return, contact lakayatelier@gmail.com.